Terms and Conditions for XD HOTELS AND TRAVELS

These Terms and Conditions apply to the website, listing pages, enquiry forms, booking flows, restaurant ordering pages, service request pages, invoice pages, payment links, checkout pages, messages, and operational dashboards operated for XD HOTELS AND TRAVELS in connection with Bommasandra.com, Sagar Niwas style service apartments, family accommodation, corporate stays, medical travel stays, restaurant support, delivery coordination, rentals, sale listings, and related hospitality or marketplace services. By using the website, submitting an enquiry, creating an account, asking for a quote, placing a booking request, making a payment, sharing identity information, ordering food, requesting delivery support, or interacting with any host, waiter, kitchen, delivery partner, support user, or business representative through the platform, you confirm that you have read these terms and agree to follow them. If you do not agree, you should not use the website or transact through the platform.

XD HOTELS AND TRAVELS provides a branded operating and commerce layer for accommodation, hospitality services, restaurant support, delivery support, rentals, sale enquiries, and associated customer-service workflows. Listings, rooms, flats, PG beds, restaurant menu items, vehicles, furniture, add-ons, services, and other items shown on the website may be owned, operated, managed, supplied, or fulfilled by XD HOTELS AND TRAVELS, its hosts, child hosts, partner hosts, vendors, delivery partners, kitchen teams, or approved service providers. Every price, tax, deposit, commission, payout, availability date, cancellation rule, service level, delivery charge, kitchen preparation time, map position, photo, amenity, facility, document, invoice, quote, order, and listing detail is subject to confirmation before final acceptance. The platform may show sample, demo, or seeded content during rollout, and only the confirmed written order, invoice, booking confirmation, or signed agreement should be treated as binding.

Bookings and orders are not guaranteed merely because a listing is visible, a date appears available, a quote is requested, or an item is added to cart. XD HOTELS AND TRAVELS may accept, reject, modify, verify, cancel, reschedule, substitute, or place a booking or order on hold where required for availability, pricing correction, identity verification, payment risk, tax treatment, host approval, building rules, house rules, guest suitability, stock availability, kitchen capacity, delivery constraints, safety, legal compliance, or operational reasons. A booking, rental, restaurant order, delivery order, service order, or sale milestone becomes confirmed only after the applicable amount is received, the booking or order is accepted, and a confirmation is issued through the website, email, WhatsApp, invoice, or another official communication channel.

Prices may include nightly rent, monthly rent, sale consideration, service fees, cleaning fees, deposits, security deposits, restaurant item prices, delivery charges, packaging charges, distance charges, time surcharges, add-on charges, platform fees, host charges, taxes, and other line items. Unless a separate written confirmation states otherwise, India locale transactions are intended to display and settle in Indian Rupees. GST, VAT, sales tax, withholding, local levy, service charge, or similar tax treatment depends on the configured locale, business entity, place of supply, product or service type, invoice profile, and applicable law. Users must review all totals before payment. Payment links may support UPI, credit cards, debit cards, netbanking, wallets, or other methods through approved payment service providers. XD HOTELS AND TRAVELS may mark a booking pending until payment is captured, settled, reconciled, and matched to the correct order or invoice.

Guests, customers, hosts, vendors, restaurant teams, waiters, delivery partners, and business users must provide accurate information. This includes name, phone number, email address, billing details, GSTIN or tax identification where relevant, stay dates, guest count, patient or attendant requirements where voluntarily shared, delivery address, food instructions, KYC documents, identity details, company details, and any service-specific information required to fulfil the transaction. Users must not misuse the website, upload misleading material, impersonate another person, interfere with operations, attempt unauthorized access, bypass role restrictions, scrape content in a harmful way, copy templates without permission, make fraudulent bookings, place false orders, harass staff, violate building rules, damage property, or use listings for unlawful activity.

Accommodation and property use is subject to house rules, building rules, government identity requirements, check-in requirements, check-out requirements, guest limits, quiet hours, payment policy, deposit policy, cancellation policy, and host confirmation. Medical-stay support is limited to accommodation, practical family-stay coordination, meal support, transport coordination, and customer service unless a separate qualified professional service is clearly contracted. The website does not provide medical advice, emergency care, clinical recommendations, immigration advice, legal advice, tax advice, investment advice, or financial advice. Restaurant orders and delivery orders are subject to menu availability, preparation time, food safety handling by the responsible provider, delivery partner availability, address accuracy, and local operating conditions.

Refunds, returns, replacements, part cancellations, date changes, add-on removals, service credits, security deposit releases, and order modifications are handled through the applicable policy shown on the booking, invoice, listing, product page, or written confirmation. XD HOTELS AND TRAVELS may deduct confirmed charges, taxes, payment gateway costs, cleaning costs, damage costs, late checkout fees, no-show fees, cancellation fees, delivery costs, packaging costs, restaurant preparation costs, replacement costs, or other recoverable amounts before refunding any balance. Refund processing time depends on internal approval, payment gateway rules, banking timelines, invoice adjustment, and reconciliation. Users agree to cooperate with support teams and provide the order, invoice, booking, payment, and service request references required for resolution.

Website content, templates, page layouts, photos, listing structure, business processes, icons, pricing rules, data model, menu logic, email templates, invoice templates, brand assets, SEO content, software configuration, shortcode structure, and workflow designs are protected as business materials of XD HOTELS AND TRAVELS or its licensors and service providers. Users receive only a limited right to use the website for legitimate enquiry, booking, ordering, account, host, vendor, or support purposes. No user may reproduce, resell, white-label, reverse engineer, or commercially exploit the website or plugin-enabled flows without written permission. Hosts and partners may use the dashboard only for assigned listings, assigned services, assigned orders, and approved business purposes.

To the maximum extent permitted by applicable law, XD HOTELS AND TRAVELS is not liable for indirect loss, loss of profit, loss of opportunity, travel disruption, medical treatment outcome, third-party action, force majeure, internet failure, payment gateway failure, mapping error, courier delay, kitchen delay, building restriction, supplier default, user-provided misinformation, or events outside reasonable control. Where liability cannot be excluded, the liability of XD HOTELS AND TRAVELS is limited to the amount paid by the user for the specific affected transaction, subject to mandatory consumer protections that cannot be waived.

These terms are governed by the laws applicable in India and Karnataka. The parties agree that all disputes, claims, notices, proceedings, complaints, mediation, arbitration, suits, or legal actions connected with the website, listings, quotes, payments, invoices, restaurant orders, delivery orders, bookings, rentals, sale enquiries, services, dashboards, or communications shall be subject to Bangalore jurisdiction only. The competent courts, consumer forums, arbitral seat where applicable, and legal forums located at Bengaluru/Bangalore, Karnataka, India shall have exclusive jurisdiction, subject only to mandatory law that cannot be contractually restricted. Users outside Bangalore agree that online access, phone calls, WhatsApp messages, emails, payments, and services relating to Bommasandra.com are accepted on this Bangalore jurisdiction only basis.

XD HOTELS AND TRAVELS may update these Terms and Conditions to reflect operational, legal, payment, product, tax, marketplace, restaurant, delivery, booking, or technology changes. The updated version posted on the website will apply from the stated effective date or, if no date is stated, from publication. Continued use of the website after an update means the user accepts the revised terms. For urgent support, users should contact the business through the call, WhatsApp, email, account, booking, invoice, or service request channels shown on the website.